WATCH: Three years after launch, CMP still fixing defects with new billing system

Watch here on: WGME

AUGUSTA (WGME) - It's been three years since Central Maine Power launched its new billing system, but monthly reports filed with the state show problems persist, and the company is still working to fix defects with the system.

CMP is required to file monthly reports with the Public Utilities Commission.

The most recent report shows the company found dozens of customer-facing defects this year, including two new ones this month, but a CMP spokesperson said few customers are actually affected, and, in most cases, they catch the errors before bills are sent.

"It's frustrating because we did all this work, the investigation, and they found errors. It's frustrating that it's continuing," CMP customer Lauren Loomis said.

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  • Sandra Howard
    published this page in News 2020-11-16 15:48:38 -0500